Contact
Pixelo is run by a small team, so email is the fastest way to reach us — there is no phone line and no chat bubble pretending to be a person. Tell us what happened and include your order ID if it involves payment.
Where to write
What to send where
Something broke, a result looks wrong, or credits were deducted for a generation you never received.
Refund requests, invoices, receipts, subscription cancellation help. Read the refund policy first — most cases are covered there.
Delete your account, delete specific photos, or request a copy of your data.
You believe something on this site infringes your copyright. Include the URL, proof of ownership, and a statement made under penalty of perjury.
Before you write
- Need a refund? The Refund Policy answers most questions and lets you self-serve.
- ID photo rejected by an authority? Covered in full — see the acceptance guarantee on the Refund Policy.
- Curious what we do with your photos? See the Privacy Policy.
- Want to know whether your photo will pass? Run the free compliance check on the ID photo tool — it costs nothing and takes seconds.
Business and legal contact
For legal notices, entity details, and governing law, see our Terms of Service. General and legal enquiries: support@pixelocraft.com.